Frequently Asked Questions
Everything you need to know about shopping, grooming, self-wash, nutrition, and visiting Natural Pawz.
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Store Information
Natural Pawz proudly serves pets and their people at two Houston-area locations:
Sterling Ridge – The Woodlands
6700 Woodlands Pkwy, Suite 410
The Woodlands, TX 77382
Washington Avenue – Houston
4015 Washington Ave, Suite A
Houston, TX 77007
Visit our Contact Us page for current store hours, directions, contact information, and services available at each location.
Store hours vary by location. Visit our Contact Us page for the most up-to-date hours, directions, and contact information for our Sterling Ridge and Washington Avenue stores.
Natural Pawz is typically closed on the following holidays:
New Year’s Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Holiday hours may occasionally vary, so we recommend checking your store’s location page or giving us a call before visiting around a holiday.
Both Natural Pawz locations offer premium pet food, treats, toys, supplies, professional grooming services, and self-wash service.
Some services or groomer availability may vary by location, so if you’re looking for a specific service, give your preferred store a call and our team will be happy to help.
Yes! Convenient customer parking is available at both Natural Pawz locations at no charge.
Absolutely! We love seeing our four-legged customers.
Dogs should be kept on a leash while visiting the store, and cats and other small pets should be safely secured in an appropriate carrier. This helps us keep every pet and person in the store safe and comfortable.
Grooming
Scheduling is easy! You can book your grooming appointment online or call your preferred Natural Pawz location and our team will be happy to help you find a convenient appointment time.
Every dog is different. The ideal grooming schedule depends on your dog’s breed, coat type, lifestyle, and the services they need.
Our groomers are happy to help. Give us a call or stop by with your pet and we can recommend a grooming schedule that helps keep their coat and skin healthy and comfortable between visits.
For the safety of your pet, our team, and the other pets in our care, we require current rabies vaccination documentation when applicable.
If you have a puppy or have questions about your pet’s vaccination requirements, please contact your Natural Pawz location before your appointment and we’ll be happy to let you know what is needed.
Please bring your pet safely secured on a leash or in a carrier, along with any vaccination documentation that may be required.
If your pet uses a veterinarian-recommended or specialty shampoo or other grooming product, you’re also welcome to bring it with you. Be sure to let your groomer know about any allergies, skin sensitivities, medical concerns, or special requests during check-in.
You’re welcome to wait in our customer sitting area if you’d like. Because a full grooming appointment can take several hours, many customers choose to leave and return when their pet is ready.
Our team will let you know when your pet’s grooming is complete and ready for pickup.
Most full grooming appointments take approximately 2–4 hours, although timing can vary depending on your pet’s breed, coat type and condition, temperament, requested services, and the salon schedule.
Your groomer can provide a better estimate when you check in, and we’ll let you know when your pet is ready for pickup.
Yes! We love helping puppies have a positive introduction to grooming.
Vaccination requirements depend on your puppy’s age. Younger puppies generally need to have received their appropriate puppy vaccinations, while puppies old enough for a rabies vaccination will need current rabies documentation.
If you’re scheduling your puppy’s first grooming appointment, give us a call and our team will be happy to explain what is required and help you choose the right introductory services.
Yes! Cat grooming is available with select Natural Pawz groomers.
Because cat grooming availability can vary, please contact your preferred location and our team will help you determine available services and appointment times.
We use professional-quality grooming products selected with your pet’s coat and skin needs in mind.
From gentle cleansing shampoos and conditioning treatments to specialized and finishing products, our groomers choose products designed to leave your pet clean, comfortable, and looking their best.
If your pet has allergies, sensitive skin, or other special needs, just let us know at check-in so we can discuss the best options.
Please let us know! We offer gentle grooming products as well as options for pets with sensitive skin.
If your pet has known allergies, a skin condition, or specific instructions from your veterinarian, tell your groomer when you check in. You are also welcome to bring a veterinarian-recommended or specialty shampoo for us to use.
Self-Wash
Appointments are recommended to help minimize wait times, especially on weekends and during busy hours. Walk-ins may be available based on station availability, so feel free to call your local Natural Pawz store before you visit.
Just bring your dog on a leash! We provide the bathing station, premium shampoo, towels, dryers, brushes, and everything else you’ll need for a successful self-wash.
Yes! Every self-wash includes access to our premium shampoo, specially selected to leave your dog’s coat clean, soft, and fresh. We also sell shampoos if you’re looking for something fancier.
Absolutely. Fresh, clean towels are included with every self-wash, along with professional drying equipment to help get your pup fluffy and dry.
Of course! If your dog has sensitive skin, allergies, or uses a veterinarian-recommended shampoo, you’re welcome to bring your own products. Just let our team know when you arrive. If you’re looking for fancier shampoo than what we provide, we carry shampoos for purchase as well.
There is a 45 minute time limit. If you have a large or giant breed dog, we recommend booking 2 self wash sessions back to back to ensure enough time for washing and drying your furry friend.
Our self-wash stations are designed to accommodate dogs of nearly every breed and size—from small puppies to large breeds. If you have questions about a giant breed, give your local store a call and we’ll be happy to help.
Yes! Many customers find it easier to bathe larger or more energetic dogs with an extra set of hands. Two people are welcome to use the station together.
Once your pup is clean and dry, simply gather your belongings and head home. Leave the wet towels, hair, and cleanup to us—we’ll take care of the rest so you can enjoy your freshly bathed dog.
Walk-In Services
Walk-in services do not require an appointment. Availability may vary during busy times, so calling ahead is always recommended.
Many walk-in services can be completed in 10–20 minutes, depending on your pet and current salon availability.
Absolutely! Many pet parents combine nail trims, ear cleaning, teeth brushing, and paw care during a single visit.
Yes! Many walk-in services are great for introducing puppies to grooming in a positive, low-stress environment.
Some services may be available for cats. Please contact your local Natural Pawz store for availability.
Yes! We can do a nail grind instead of just a cut. Grinding helps create a smoother finish too.
Products & Nutrition
Natural Pawz carries a carefully selected collection of premium pet food brands chosen with your pet’s health, nutrition, and happiness in mind.
You can explore all of the brands we carry on our Online Store. If you’re looking for something specific, feel free to call or visit your preferred Natural Pawz location and our team will be happy to help.
Yes! We carry a wide variety of frozen pet foods, including raw and gently prepared options from many of our favorite brands.
You can browse our current selection of frozen pet food in our online store, or stop by your local Natural Pawz and our team can help you find the right option for your pet.
Absolutely! Our knowledgeable Natural Pawz team is happy to help you find a food that fits your pet’s individual needs.
We can walk you through options based on your pet’s age, size, activity level, preferences, food sensitivities, allergies, and nutritional needs. Whether you’re choosing a new food or simply looking for alternatives to your pet’s current diet, we’re here to make the process easier and less overwhelming.
Yes! We carry a variety of supplements designed to support different areas of your pet’s health and wellness, including digestion, skin and coat, joints, calming, and everyday nutritional support.
You can browse our current selection of pet supplements in our online store, or ask a Natural Pawz team member for help finding an option that fits your pet’s needs.
Our team is happy to help you explore foods that may better fit your pet’s needs. We carry a variety of recipes featuring different proteins, limited ingredient options, and foods formulated for pets with specific dietary preferences or sensitivities.
Let us know what ingredients you’re trying to avoid or what your veterinarian has recommended, and we can help you narrow down the options.
Yes! If you’re looking for a product we don’t currently have in stock, ask a Natural Pawz team member about placing a special order. We’ll be happy to check availability and see if we can get it for you.
Yes! We carry a fun selection of toys for dogs and cats, including options for play, enrichment, chewing, fetching, and more.
Stop by your local Natural Pawz or browse our online store to see what’s available.
Absolutely! Natural Pawz isn’t just for dogs. We carry a wide selection of products for cats, including food, treats, toys, litter, supplements, and other everyday essentials.
Our team is also happy to help you find products that fit your cat’s individual preferences and needs. You can also shop our Online Store for cat products.
Rewards & Shopping
Yes! Natural Pawz gift cards make a great gift for the pet lovers in your life.
Ask a team member at your local Natural Pawz for help purchasing a gift card.
Yes! Natural Pawz participates in the Astro Loyalty program, which lets customers take advantage of participating brand rewards and special offers on products they already purchase for their pets.
Ask a Natural Pawz team member about Astro Loyalty and how to get started.
Returns accepted within 30 days of purchase with paper or electronic receipt. Items must be unopened and in resalable condition. Opened food may be exchanged if in original bag from purchase. No returns on grooming tools, beds, cat furniture, treats, chews, toys, personalized items, or clearance items.
Yes! You can shop Natural Pawz online for many of the same foods, treats, supplements, toys, and pet supplies you’ll find in our stores.
Visit our online store to browse available products and place your order.